Staying safe
We take security really seriously. So when you arrive, please make sure you’ve got plenty of time to go through the checks at all entrances. Queues are likely, so arrive early to avoid them. Additional security measures may also come into effect on certain events – we’ll let you know on your event page.
Bag checks
In addition to ticket checks, small bags will also be searched. We don’t have any cloakrooms in our venue and for security reasons all adult backpacks or rucksacks of any size and any other bags larger than 40 x 35 x 19 cm aren’t allowed. Luggage can’t go into the auditorium, or be stored anywhere in the venue.
Screening
We’ll also get you to pass through our screening arches. They’re our way of making sure nothing’s coming into the venue that shouldn’t be. They’re safe for everyone, including pregnant women and people with pacemakers.
Drinks
You can’t bring drinks into the venue unless you’ve got a proven medical reason. We sell a variety of drinks inside and there are water towers on the concourses. If you need to carry drinks for medical reasons, please email customer services at customerservices@ovoarena.co.uk.
Readmissions
There’s no readmission and no exit for smoking. If you arrive late, you might need to wait until there’s a break in the performance before you enter.
What else do we do to keep you safe
There’s a lot we do behind the scenes to make sure you’re safe inside our venue. There are the security measures you can see and of course the ones you can’t. The site’s under constant monitoring and when you’re with us, you’re in the hands of trained staff. We also work very closely with the Metropolitan Police and members of the security services to ensure our security procedures are up to date and following best practice
Amazing experiences, world class security
As the world’s leading venue management and services company, ASM Global brings entertainment, excitement and opportunity to millions of people across the world. Our mission is to realise the potential of some of the world’s greatest places, spaces and events to create amazing experiences for our guests and provide exciting opportunities for our team members.
Delivering great experiences is dependent on creating a safe and secure environment for our customers and employees. That’s why security is at the forefront of every event and every venue, from Stockholm to Aberdeen.
The Covid-19 pandemic has added additional complexity to the events management industry. In response, ASM Global has developed VenueShield, a comprehensive and world class program, at more than 325 facilities around the world, providing the highest levels of cleanliness and safety. This adheres to all government guidance as venues and spaces reopen to the public with the intention of delivering a welcoming and safe environment for all.
Safety and security go hand in hand and, connected with VenueShield, we approach all our venues with world class security.
READ MORE HERE
ASM GLOBAL SECURITY COMMITMENTS
Camera policy
It’s up to the promoter whether you can take photos at the event. Sometimes artists don’t allow any photography during a concert and their policy may not come into effect at short notice. In these cases, you’ll be asked to leave your cameras and collect them after the show.
Usually, professional-type cameras (with large or detachable lenses), camcorders and tripods aren’t allowed.
Guest behaviour
We look forward to welcoming you to the OVO Arena Wembley and are committed to providing a safe and enjoyable experience for all our guests. We have a zero-tolerance policy towards any form of anti-social behaviour directed towards other guests or staff.
This includes refraining from engaging in any behaviour that may cause harm, discomfort, or offense to fellow attendees or staff members. We will not tolerate any form of verbal or physical abuse, harassment, discrimination, or disruptive actions, any individual found engaging in anti-social behaviour may be subject to immediate removal from the venue and could face further consequences as deemed necessary.
We encourage all guests to report any concerns or incidents to a nearby staff member or security personnel. Together, we can ensure that everyone's experience remains enjoyable, inclusive in a safe and respectful manner.
