Staying safe
Here at OVO Arena Wembley, your safety is our priority and we work with a range of partners, including the Metropolitan Police, to ensure that your visit is safe and enjoyable.
All of our staff, including our highly-trained security team play a vital role in keeping visitors safe and furthermore, they're supported by a range of security measures which are in operation around the clock, twenty four hours a day, seven days a week. We take the safety and security of all our visitors very seriously. If you're coming to the arena for a show, please ensure you arrive in plenty of time to pass through our security checks and familiarise yourself with our security information below.
In addition to the high visibility security measures in place, we also employ a range of less visible methods to keep you safe and work with a number of partners who are experts in their field.
You can help to keep us all safe by reporting anything that doesn’t feel right. Don’t ever be concerned about reporting anything that doesn’t feel right, no matter how minor you think it is. Trust your instincts and we will do the rest.
Screening
We’ll get you to pass through our new state-of-the-art Evolv Technology security screening system that uses AI to scan people in real-time, so there’s no need to remove belongings from your pockets. This is our way of making sure nothing’s coming into the venue that shouldn’t be. They’re safe for everyone, including those with medical conditions.
Bag Policy
Please keep personal belongings to a minimum. There are no storage facilities at the venue and failure to comply may result in late or non-admission.
Our bag size limits are as follows:
- All bags larger than 30cm wide x 40cm long x 20cm deep (approx. A3 sized) are strictly prohibited.
- Rucksacks or backpacks of any kind, luggage, holdalls, or any bags over A3 size are not permitted and there is no facility to store prohibited items.
Prohibited Items
To help keep everyone safe we review which items can be allowed into the venue. Below is a list of example items in which we do not allow inside. Please note that this list is not exhaustive, and other items may be refused at the point of entry if they have the potential to cause harm or nuisance. Specific events may have additional prohibited items which will be communicated pre-show and on the event information page on the website.
Prohibited Items for Entry to OVO Arena Wembley:
- Rucksacks or backpacks of any kind, luggage, holdalls, or any bags over A3 Size.
- Any type of weapon, including firearms, knives, pepper spray, tasers, or any other item that can be used as a weapon,
- Illegal drugs or substances
- Liquids
- Alcohol is not permitted inside the arena. Alcoholic beverages will be available for purchase at bars within the venue.
- Glass Containers, Cans, Aluminium bottles, or thermoses of any kind which are full to be consumed. (Please note on all standing events, all reusable drinks bottles are prohibited regardless of seating or standing)
- Laser pointers, pens or any other similar devices that can be disruptive or potentially harmful to others are not allowed.
- Fireworks, flares, smoke bombs, confetti, or glitter cannons.
- Professional cameras, audio/video recording equipment, and tripods.
(We do not allow any large cameras or anything with a detachable lens, including clip on lens for phones) - Selfie sticks, Go Pros or iPads used for photography or videography and ring lights, including clip on lights for phones
- Animals (except for assistance animals)
- Banners, Flags or Signs that are over the size of A3 or convey offensive messages (we do not allow any light up or battery-operated signs of any size)
- Balloons
- Use of wheeled footwear, skateboards, scooters, or roller blades
- Hot Food
- Helmets and full-face masks
- Large Studded outfits or large metal chains
- Clothing which could be offensive
Food and Drinks
You can’t bring food and drinks into the venue unless you’ve got a medical reason. We sell a variety of food and drinks inside, and there are free water towers on the concourses. If you need to bring food or drinks for medical reasons, please email customer services at customerservices@ovoarena.co.uk.
Camera policy
It’s up to the organiser whether you can take photos at the event. Sometimes promoters don’t allow any photography during an event and their policy may come into effect at short notice. In these cases, you’ll be asked to leave your cameras at reception and collect them after the show.
Our standard policy dictates that anything with a 35mm+ lens, professional-type cameras (with large or detachable lenses), audio/video recording equipment, and tripods are not permitted. Neither are Selfie sticks, Go Pros, iPads, or clip-on lenses for phones.
Readmissions
There’s no readmission and no exit for smoking. If you arrive late, you might need to wait until there’s a break in the performance before you enter.
Specialist Detection Dogs
Detection Dogs may be working on your event. If you see them, feel free to say hello, but please remember they are working.
What else do we do to keep you safe?
There’s a lot we do behind the scenes to make sure you’re safe inside our venue. There are security measures you can see, and of course, ones you can’t. The venue is under constant monitoring and when you’re with us, you’re in the hands of trained staff. We also work very closely with the Metropolitan Police and members of the security services to ensure our security procedures are up to date and following best practice.
Amazing experiences, world class security
As the world’s leading venue management and services company, ASM Global brings entertainment, excitement and opportunity to millions of people across the world. Our mission is to realise the potential of some of the world’s greatest places, spaces and events to create amazing experiences for our guests and provide exciting opportunities for our team members.
Delivering great experiences is dependent on creating a safe and secure environment for our customers and employees. That’s why security is at the forefront of every event and every venue, from Stockholm to Aberdeen.
Safety and security go hand in hand and, connected with VenueShield, we approach all our venues with world class security.
READ MORE HERE
ASM GLOBAL SECURITY COMMITMENTS
Guest behaviour
We look forward to welcoming you to the OVO Arena Wembley and are committed to providing a safe and enjoyable experience for all our guests. We have a zero-tolerance policy towards any form of anti-social behaviour directed towards other guests or staff. This includes any behaviour that may cause harm, discomfort, or offense to other guests or staff members. We will not tolerate any form of verbal or physical abuse, harassment, discrimination, or disruptive actions.
Any individual found engaging in anti-social behaviour may be subject to immediate removal from the venue and could face further consequences as deemed necessary.
We encourage all guests to report any concerns or incidents to a nearby staff member or security personnel. Together, we can ensure that everyone's experience remains enjoyable safely and respectfully.
