FAQs

Only disabled access tickets can be purchased over the phone, all other tickets are available online - AXS.com is our official ticketing and resale partner, and Seat Unique is our official partner for premium experiences.  For disabled access tickets please call our specialist line 020 8782 5629, where we’ll be happy to help wherever you need us. You can also find useful information on our accessibility page.

Yes, AXS.com is our official ticketing and resale partner. You’ll be directed to their site when you buy tickets online. 

Seat Unique is our official partner for premium experiences. If you would like to make your night even more memorable, explore our premium packages here. 

Please note: If you purchase resale tickets for this show through any website other than via ovoarena.co.uk or axs.com, your tickets may not be valid and access to the venue could be refused.

If an event is not sold out, tickets can be purchased from the main box office on event days. The box office will only open on the day of an event and tickets are subject to availability. The Box Office is open no later than 1 hour before doors open until approximately 15 mins after the main act goes on stage. Find it at the front right of the building on Arena Square.

AXS Mobile ID Tickets are the new way to enter the venue when you buy your tickets through OVO Arena Wembley or AXS.com.

They’re built with a dynamic barcode that changes every 59 seconds, meaning tickets can’t be copied or shared illegally. Your tickets will live on OVO Arena Wembley app, so you can store and access them easily, and share them with any friends and family attending the show with you.

Find out more about:

• AXS Mobile ID
• AXS Official Resale
• OVO Arena Wembley App
• Seat Unique Premium Packages

On event days only, no later than 1 hour before doors open until approximately 15 mins after the main act goes on stage. If tickets are left for collection after then, they’ll be left at Reception (Door One entrance).

AXS Mobile ID Tickets are the new way to enter the venue when you buy your tickets through OVO Arena Wembley or AXS.com.

They’re built with a dynamic barcode that changes every 59 seconds, meaning tickets can’t be copied or shared illegally. Your tickets will live on OVO Arena Wembley app, so you can store and access them easily, and share them with any friends and family attending the show with you.

Learn more about  AXS Mobile ID

Yes, there is. Please call our specialist line 020 8782 5629, where we’ll be happy to help wherever you need us. You can also find useful information on our accessibility page.

The venue facility fee is reinvested into our services, so we can keep offering the highest quality experience for fans, artists and promoters.

Sorry to hear that. Customer services will endeavour to help you out. Drop them a message at customerservices@ovoarena.co.uk. 

It may be possible to replicate a lost ticket. Your point of purchase will be able to advise you.

If you purchase resale tickets for this show through any website other than via ovoarena.co.uk or axs.com, your tickets may not be valid and access to the venue could be refused.

Unfortunately tickets are non-refundable, however, AXS Official Resale provides fans with the fastest, simplest way to sell tickets they can no longer use for shows at OVO Arena Wembley. It’s also the official place to sell tickets endorsed by the artist, team, or venue. If fans have tickets from AXS but can’t make it to an event, they can sell their tickets at a fair price (no more than 10% above the price paid). Learn more here.

Please note: If you purchase resale tickets for this show through any website other than via ovoarena.co.uk or axs.com, your tickets may not be valid and access to the venue could be refused.

Standard venue policy is that children under 18 months don’t need a ticket. This is event dependent, so check the individual event page for more information.

If you have purchased your tickets through another ticketing agents such as Ticketmaster, SEE Tickets etc then you will receive a confirmation email from them at the time of booking.

No later than 1 week before your event, you will receive an email from your ticketing agent asking you to download the OVO Arena Wembley App. You will need to download this and register if you haven’t before, using the email address you purchased your tickets with. Once completed you should see the tickets in the wallet on the app, which you need to show on entry to the venue.

We always try to include the most up to date information to the event pages on the website, but timing information can occasionally change.

We advise all customers to plan their journeys around doors and curfew time as to not miss any of the event.

As such doors, event start and curfew timings are listed on our event page, as soon as we have this information. We advise customers to plan their journey to arrive as early as possible to allow plenty of time for entry into the venue as we don’t want you to miss any of the event. Events will finish no later than the curfew times listed.

We do not list individual stage times as these are always approximate and subject to change at the touring parties discretion, and are not always available to us in advance of the event.

Arriving later than the doors time listed or leaving the venue prior to the curfew time is at your own risk of missing any of the event

Lounge passes or packages allow you early entry into the lounge only. They do not allow access to the standing floor or seats before the main doors to the auditorium have opened. This is because event specific packages might happen before we can open doors to the auditorium. Once main doors to the venue have opened and the auditorium is ready, lounge guests will be released to access the standing floor or to your seats.

Yes, you can. Entrances close when the majority of people are inside, but the front foyer stays open throughout the event. 

If you need to collect tickets after the box office has closed, they’ll be at our reception desk (via Door One at the front left of the building).

Unless stated, under 14s in the seated area need to be with someone aged 16 or over. If you’re coming to a standing show, under 14s aren’t allowed into the standing area, and 14-15-year olds must be with someone 16 or over.

For security reasons all adult backpacks and rucksacks of any size plus any other bags larger than 40 x 35 x 19 cm aren’t allowed. Luggage can’t go into the auditorium, or be stored anywhere in the venue. We do not have cloakrooms.

Please also see the website page for the event you’re attending, as bag policy may differ on an event by event basis. We’ll keep you updated there.

Our standard policy dictates that anything with a 35mm+ lens, audio, and video recording cameras are not allowed. Small cameras are fine unless the artist/promoter requests that all cameras are banned. In this case, we’ll tell you on the event page. If your camera has a detachable lens, you won’t be allowed to bring it into the auditorium.

You can bring confectionary, but drinks cannot be brought into the Venue. If you have a medical condition or need to bring babies milk, please email our customer services at customerservices@ovoarena.co.uk.

A variety of beverages will be available for purchase within the Venue and free water is available on the concourses from our water dispensers.

Sure, we allow  banners/poster as long as they are no larger than A3. unless specified on the events page we do not allow large flags, drapes, banners which can be hung over railings or seats. Please also be mindful that any offensive or defamatory material will not be permitted.

We’ve worked with the Sikh Council of the UK to allow Amritdhari Sikhs to wear their Kirpans to events. A risk assessment was undertaken and in order to mitigate the perceived or real risk to the public OVO Arena Wembley requires that:

1. Only an Amritdhari Sikh will be allowed to wear a Kirpan into the Arena
2. The Kirpan must not be visible to the public and should be worn underneath the clothes whilst at the Arena.
3. The Kirpan must be secure in the strap and a particular size. The blade length can be up to 4 inches and the full length with the sheath should not exceed 6 inches.
4. The Sikhs wearing Kirpans are encouraged to declare it and undergo security searches along with other attendees.
5. The Arena will refuse entry to anyone who exceeds their stipulated size limit or refuses to wear the Kirpan underneath their clothes.

We want everyone to feel comfortable during our shows and be able to engage with what is happening on stage. Whilst we encourage fans to wear whatever they feel comfortable in, we ask that you are fully clothed and that your clothing does not include profanity, nude or semi-nude pictures or slogans/message that incites or insinuates political themes or violence

To help keep everyone safe we review which items can be allowed into the venue. Below is a list of example items in which we do not allow inside. Please note that this list is not exhaustive, and items may be added last minute. We always advise to check the event pages for event specific prohibited items.

Prohibited Items for Entry to OVO Arena Wembley:

• No rucksacks or backpacks of any kind, luggage, holdalls or any bags over A3 Size are allowed
• Any type of weapon, including firearms, knives, pepper spray, tasers, or any other item that can be used as a weapon, is strictly prohibited.
• Any illegal drugs or substances are not allowed inside the arena.
• Alcohol is not permitted inside the arena. Alcoholic beverages will be available for purchase at bars within the venue.
• Glass Containers, Cans, Aluminium bottles, or thermoses of any kind which are full to be consumed. (Please note we do not allow any liquids into the venue and on all standing events, all reusable drinks bottles are prohibited regardless of seating or standing)
• Laser pointers, pens or any other similar devices that can be disruptive or potentially harmful to others are not allowed.
• Fireworks, flares, smoke bombs, confetti, or glitter cannons.
• Professional cameras, audio/video recording equipment, and tripods are not permitted.
  (We do not allow any large cameras or anything with a detachable lens, including clip on lens for phones)
• Selfie sticks, Go Pros or Ipads used for photography or videography.
• Animals (except for service animals)
• Banners, Flags or Signs that are over the size of A3 or convey offensive messages are prohibited (we do not allow any light up or battery-operated signs)
• Balloons
• Use of wheeled footwear, skateboards, scooters, or roller blades
• Hot Food
• Helmets and full-face masks
• Large Studded outfits or large metal chains
• Clothing which could be offensive

Find all the info you need on arriving here.

Find out everything you need to know about parking here.

Walking aids (i.e. crutches, walking sticks, protective boots) are allowed into the seated areas but unfortunately, due to the unpredictability of crowd movement on the floor, these aren’t allowed in the standing area on standing floor events. To ensure you are booking the most suitable seat please call our accessible booking line on 020 8782 5629.

If you already have tickets, just drop us an e-mail to customerservices@ovoarena.co.uk to check your requirements.

Please also note that there are 14 steps down to the arena floor from the main concourses.

We work hard to make our venue as accessible as possible. Find all the details on our accessibility page.

Yes, we have infra-red hearing assistance system available in the auditorium.

The hearing loop works in N4 - N12 and S4 – S12 rows A-H, N3 – N9 and S3 –S9 rows J – R, E3 rows A-O and E4 rows J-O.

Please contact customerservices@ovoarena.co.uk for more information.

We’ll do everything we can to make sure you’re safe and comfortable. If you need to carry medication, email us at customerservices@ovoarena.co.uk before the show. We’ll be happy to help. 

Yes, you can. Almost always, the only place official merchandise will be sold is inside the arena. On the rare occasions, it is sold outside it will be clearly marked as official.

We have merchandise areas in three locations around the arena. Please do not purchase merchandise from the hawkers outside and on Olympic Way: their products are not made to a high standard, and may also not be allowed into the venue for safety reasons.

The bars, restaurants, and stands in the arena no longer accept cash. This is to speed up sales and cut down on your waiting time. There are loads of other ways to pay.

What payment methods do you accept?

• Amex
• JCB
• Maestro
• Mastercard – debit & credit cards
• Visa – debit & credit cards
• Visa Electron
• Visa Vpay
• Applepay

Contactless technology allows you pay for items that are £30 or less, quickly and securely. With no need to rummage for coins or enter a PIN, you can look forward to shorter queues when queuing for your food and drinks. All cards with a contactless symbol can be used throughout OVO Arena Wembley. If you’d like a receipt, just ask for one.

Are there any other ways to pay?
Yes, you can buy selected food, drink and merchandise via OVO Arena Wembley app, and beat the queues to collect it from the designated fast app collection points/units/merchandise outlets. 

You’ll also find exclusive food and drink offers, votes, competitions and useful information to help you get around, like an arena map and seating plan, as well as relevant travel information. Use it to buy or store your tickets/VIP upgrades for upcoming shows with Flash Mobile Delivery or resell your tickets with AXS Official Resale.

Enjoy your app experience with free WIFI inside the venue, powered by OVO.

Can I buy merchandise with cash?
Yes, you can still buy merchandise with cash or card.

What happens if my card is declined or I don’t have a card?
There will be limited back-up cash options in place just in case this happens. Visit our reception who will be happy to help.

There are no cash machines in the venue, the arena is cashless. Pay by card or via OVO Arena Wembley app (app collection point orders only).

We don’t have any cloakrooms in our venue.

Please remember that: 

• For security reasons all adult backpacks and rucksacks of any size plus any other bags larger than 40 x 35 x 19 cm aren’t allowed.
• Customers with luggage will not be permitted entry as luggage cannot go into the auditorium, or be stored anywhere in the venue.
• Please refer to the event page for any further event-specific policies.

During children’s shows, there is a buggy park on either side of the concourses inside the building, however, due to space restrictions, we suggest that you don’t bring them into the venue, if possible.

We have a no readmission policy, so you can’t come back in if you leave to smoke.

You can vape on the concourses and in the foyer only, please note that you can’t vape inside the auditorium.

No, there is no readmission.

Yes, there is free WIFI inside the venue, powered by OVO.

When booking, a seating plan of the event can be found on each individual event page on AXS.com through the 'Buy Tickets' button.

The seat base width is 378mm (1’3”)

Unfortunately for security reasons we cannot allow parents inside as the show is finishing, however, we suggest meeting your party outside on Arena Square.

We’re afraid we can’t organise that. But some promoters do arrange meet and greet packages, which may be available to buy online.

The posters displayed at our venue belong to the event promoters, who may want to use them for something else, so we can’t offer them to you. If the merchandise desks are open for an event it is always worth checking to see if they have tour prints available for sale.

Dependant on the event, some seats might be sold as restricted view. This means that some elements of the artist, show or production might be obscured. Any seats sold will be labelled as restricted view.

If you have lost something during a recent visit to us, please contact customer service at customerservices@ovoarena.co.uk.

We aim to get back to enquiries as soon as possible.

Please be advised that we are not we affiliated with the stadium next door.

Yes, you do. As an OVO customer, you can sign up to OVO Live and take advantage of some great benefits, including presale access to tickets at the venue, ticketing for major events across the UK, exclusive experiences once you’re here access to the OVO Backstage Bar, and the chance to win incredible money-can’t-buy prizes.

OVO Live is the exclusive sport and entertainment benefits package for OVO customers. With OVO Live, you can access benefits, including; presale access to tickets for OVO Arena Wembley and other venues, exclusive experiences once you’re here, access to the OVO Backstage Bar, and the chance to win incredible money-can’t-buy prizes.

If you’re already an OVO customer, you can sign up for OVO Live, or to find out how to become an OVO customer visit their website.

OVO Live members can buy tickets for OVO Arena Wembley up to 48 hours* before general sale through the OVO Live presale. OVO Live members will be notified of every eligible pre-sale by email and can also upgrade into the OVO Backstage Bar when purchasing their tickets through OVO Live, *subject to availability.

If you’re an OVO customer and have signed up to the OVO Live programme, you can get free access to the OVO Backstage Bar. Found backstage at OVO Arena Wembley, you’ll have a private bar, jukebox and an exclusive area to relax in before the show. Spaces are limited and subject to availability.

The OVO Backstage Bar is located at the top of the South Concourse. It can be accessed via the South Concourse or if you are an OVO Live member pre-booked into the OVO Backstage Bar, you can access the lounge via the VIP Entrance on Lakeside Way as instructed in your confirmation email.

The OVO Energisers are the friendly face of OVO and provide a warm welcome to OVO Arena Wembley. They are on hand to answer any queries you may have about OVO Live and the benefits it offers, and can also provide general information on event timings and venue wayfinding. 

Information on available positions in the venue can be found by contacting the following:

ASM Global: 

• Visit their website.

Security:

• Backstage -
  SB Security Solutions
  www.sbsecuritysolutions.co.uk
• Stewarding - 
  Centre Circle 
  01474 824681 
  www.centre-circle.co.uk

Merchandise:

• National Merchandise
  robert.holvey@nationalmerchandise.co.uk

Catering:

• Levy Restaurants
  020 8782 5618 
  www.compasseventjobs.com

Cleaning:

• Property Support Service Group
  www.pssgroup.net
  tim@pssgroup.net

Work Experience:

• Unfortunately, we do not offer work experience placements.