OVO Arena Wembley has changed the way we advertise the majority of ticket prices on our website.
From 15 February 2011, the price displayed on our website for tickets sold by AXS will include the ticket price (face value) and the service fees applied to each ticket. For example, if the price of the ticket is £60.00 and the per ticket service fee is £6.00, the ticket will be advertised at £66.00. This price excludes delivery costs, which will be added to the total amount due and clearly detailed before you commit to purchase. Should we link to an alternative vendor e.g. See Tickets, the Venue Box Office, we will only advertise the ticket price. The service fees and delivery charges will be detailed on their website prior to committing to purchase.
All prices on ovoarena.co.uk will be clearly marked as to what they include so there is no confusion at the point of sale. See below for more information explaining AXS service fees and charges:
What is the difference between the Service Charge and Order Processing Fee?
The Service Charge applies per ticket. The Order Processing Fee applies once per order, regardless of the quantity of tickets purchased. Why are these charges levied? The charges pay for our credit/debit card processing services, merchant fees, distribution network, the installation and maintenance of computer hardware and software, telephone lines, labour and all other costs associated with the ticket transaction. If AXS incurs ticket delivery costs, these will be included in the Order Processing Fee. Examples include postage and packaging, or the support of newer delivery methods such as eTickets, where scanning hardware is required at participating venues.
How much is the service charge and the order processing fee?
As an authorised ticket agent, AXS negotiates charges with venue operators, promoters and others based on costs involved in both their presentation of the event and our services with respect to the ticketing of their events. The actual amount is determined by agreement with the venue or promoter for each event.
Why do I have to pay a booking fee?
AXS bring tickets to customers via telephone and the Internet. They are open seven days a week and twenty-four hours a day, AXS provide customers with the ability to save time and often money, by not having to travel to the box office to buy tickets. The booked fee is charged per ticket to pay for our credit/debit card processing services, merchant fees, the distribution network, the installation and maintenance of computer hardware and software, telephone lines, labour and all other costs associated with a ticket transaction. As an authorised ticket agent AXS negotiate fees with venue operators, promoters and others based on costs involved in both their presentation and the ticketing of their events. The actual amount is determined by agreement with the venue or promoter for each event. Please note that the booking fee is sometimes referred to as service charge or convenience charge.
Is the booking fee always the same no matter where I buy my tickets?
No, the Service Charge will vary depending upon where you purchase the tickets. A Service Charge is applied when you purchase via the Internet or phone via AXS or in person at the venue Box Office.
Why is there also a handling charge?
The AXS handling charges are used to operate a large postal and administrative department. This is responsible for the distribution of up to 10,000 letters per day. Tickets are generally sent out by first class, with an additional charge being sent out for special delivery. In accordance with the Society of Ticket Agents and Retailers (STAR) by whom they are regulated, a AXS agent or our internet sales site will always clearly identify the face value and any additional convenience or handling charge before proceeding with the transaction. This carefully scripted information is to ensure the customer knows how the total price is constructed consequently and gives them a choice to continue or decline.